Effective Date: August 4, 2026
This Limited Warranty applies to all Vanlivings fireplace products purchased directly from vanlivings.com. It is valid only for the original residential purchaser, is non-transferable, and covers defects in materials and workmanship under normal use and proper installation.
1. Warranty Coverage & Duration
Warranty periods start from the date of product delivery, and vary by product component:
● Main structure & frame (metal mantels, stone/marble surrounds, fireplace body): 1-year limited warranty
● Built-in functional components (control panels, heating elements, ignition systems, and built-in electrical parts for applicable models): 180-day limited warranty
● Accessories, hardware & decorative trim (handles, vents, mounting brackets, small decorative parts): 90-day limited warranty
During the valid warranty period, for confirmed material or workmanship defects, we will, at our discretion, repair the defective part, provide replacement components, or exchange the product with an equivalent item. All parts and standard shipping costs for approved warranty claims will be covered by Vanlivings.
2. What This Warranty Does NOT Cover
This warranty does not apply to the following situations:
● Damage caused by improper installation, unauthorized modification, disassembly, or repair by non-professional personnel
● Damage caused by misuse, accident, negligence, abnormal operation, or failure to follow official product use and maintenance instructions
● Normal wear and tear from daily use, including natural patina, minor color and texture variations in natural stone/wood materials, surface scratches, and cosmetic degradation over time
● Damage caused by non-original spare parts, incompatible accessories, or third-party modifications
● Damage caused by natural disasters, fire, flood, power surges, or other force majeure events
● Shipping and delivery damage, which is handled separately under our Shipping & Delivery and Return & Refund policies
● Products used in commercial, outdoor, or non-residential environments unless explicitly specified as suitable for such use
● Minor dimensional or appearance variations within standard industry tolerances for custom-made and natural material products
3. How to File a Warranty Claim
To submit a warranty claim, please follow the process below:
1. Contact our customer support team at support@vanlivings.com with your order number, a detailed description of the issue, and clear photos/videos of the defective product.
2. Our team will review your claim within 2–3 business days, and may request additional information to verify the issue.
3. If the claim is approved, we will arrange the appropriate resolution, which may include shipping replacement parts, providing professional remote repair guidance, or coordinating a product exchange.
4. Do not return any product or component without prior written authorization from our support team. Unauthorized returns will not be accepted.
On-site labor costs for repair, reinstallation or disassembly are not covered under this warranty unless explicitly stated in writing.
4. Limitation of Liability
● This limited warranty is your exclusive remedy for defective products, and replaces all other express or implied warranties to the fullest extent permitted by applicable law.
● To the extent permitted by state law, Vanlivings shall not be liable for any indirect, incidental, consequential, or punitive damages arising from product defects or warranty claims, including but not limited to installation fees, labor costs, loss of use, or incidental property damage.
● Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
5. General Provisions
● This warranty gives you specific legal rights, and you may also have additional rights which vary from state to state.
● We reserve the right to update this warranty policy at any time. Changes will not affect warranty claims for products purchased before the policy revision date.
● No Vanlivings employee, agent or representative is authorized to modify, extend or make additional promises beyond the terms stated in this policy.
Contact Us
If you have any questions about this warranty policy or need to file a claim, please contact our customer support team:
● Website: www.vanlivings.com
● Email: support@vanlivings.com
● Phone: +86 19965181478
● Business Hours: Mon-Fri 9:00–18:00 PST