Shipping & Delivery Policy
At Vanlivings, most of our fireplace products are made to order or prepared with care before shipment. Please review the estimated timeline below before placing your order.
Order Processing Time
After your order is placed, our team will begin processing it within 1–2 days. During this time, we will review your order details, confirm product availability, and prepare the production or fulfillment process.
Production Time
Most Vanlivings fireplace products require approximately 20–25 days for production. This includes material preparation, assembly, finishing, quality inspection, and packaging.
For custom orders, special sizes, or customized finishes, production time may vary depending on the complexity of the order.
Shipping Time
After production is completed, the estimated shipping time is approximately 20–25 days. Shipping time may vary depending on the delivery location, carrier schedule, customs clearance, weather conditions, or other factors beyond our control.
Shipping Method: Sea Freight
Delivery Method: Free Shipping
Estimated Total Delivery Time
The total estimated delivery time is usually:
1–2 days processing + 20–25 days production + 20–25 days shipping
Estimated total time: approximately 41–52 days
Please note that this is an estimated timeline and may vary slightly depending on the product, destination, and shipping conditions.
Tracking Information
Once your order has shipped, we will provide tracking information when available. For large freight shipments, tracking may not update immediately during the first stage of transportation. Once the order arrives at the local warehouse or final delivery carrier, tracking information and delivery appointment details will be updated.
Delivery Appointment
For large fireplace products, the carrier may contact you in advance to schedule a delivery appointment. Please make sure your phone number and shipping address are correct at checkout.
If the carrier cannot reach you or if delivery is delayed due to an incorrect address or unavailable recipient, additional storage or redelivery fees may apply.
Shipping Address Changes
If you need to change your shipping address, please contact us as soon as possible. Address changes may not be available once production is completed or the order has been shipped.
Delivery Delays
While we work hard to deliver your order within the estimated timeline, delays may occur due to customs inspections, port congestion, carrier delays, severe weather, holidays, or other unexpected situations.
Vanlivings is not responsible for delays caused by third-party carriers or circumstances beyond our control, but we will do our best to keep you updated.
Damaged or Missing Items
Please inspect your package carefully upon delivery. If your item arrives damaged or if any parts are missing, contact us within 48 hours of delivery with photos or videos of the package and product.
We will review the issue and help arrange a replacement part, repair solution, or other appropriate support.
Contact Us
If you have any questions about your order, shipping timeline, or delivery status, please contact our customer support team.
Email: support@vanlivings.com
Website: www.vanlivings.com